Collars & Co

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs.Click here to start your exchange or return and please have your order number at hand -

<div>We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs.</div><div><br></div><div>Click here to start your exchange or return and please have your order number at hand - <a href="https://returns.collarsandco.com/" target="_blank">https://returns.collarsandco.com/</a></div>

How to I return or exchange an order?

For international orders, please email support@collarsandco.com

<p>For international orders, please email&#xA0;<a href="mailto:support@collarsandco.com" style=" text-decoration: underline;" id="isPasted"><span style=" text-decoration: underline;">support@collarsandco.com</span></a></p>

How do I return an international order?

Our Original fit polo shirts are tapered and run a bit more tailored, so for a slightly roomier fit, size up. Our Relaxed fit polos, also known as Classic fit, have a box cut design. They are straight down on the sides and offer 2" more wiggle room i

<p>Our Original fit polo shirts are tapered and run a bit more tailored, so for a slightly roomier fit, size up. Our Relaxed fit polos, also known as Classic fit, have a box cut design. They are straight down on the sides and offer 2&quot; more wiggle room in the chest and stomach area compared to our Original fit polos.&#xA0;</p>

How are your shirts sized?

Small is 14.5". Medium 15.5". Large 16". X-Large 17". 2XL 18". 3XL 19". 4XL 20". These sizes are the same for all collar and polo styles.

<div data-accordion id="isPasted"><div data-accordion-body><p>Small is 14.5&quot;</p><p>Medium 15.5&quot;</p><p>Large 16&quot;</p><p>X-Large 17&quot;</p><p>2XL 18&quot;</p><p>3XL 19&quot;</p><p>4XL 20&quot;</p><p>These sizes are the same for all collar and polo styles.&#xA0;</p></div></div><div data-accordion><br></div>

What are the shirt’s neck sizes, I may want to wear a tie with it?

We recommend a cool, gentle wash and gentle dry or hang dry for our polos and pants. If necessary, a low iron or hand-held steamer works well. You can dry clean them should you need to refresh the collar after multiple washes. For our sweaters and kn

<p>We recommend a cool, gentle wash and gentle dry or hang dry for our polos and pants. If necessary, a low iron or hand-held steamer works well. You can dry clean them should you need to refresh the collar after multiple washes.</p><p>For our sweaters and knits, we recommend dry cleaning or washing on cool and laying flat to dry. Drying these items in your dryer will shrink them considerably.&#xA0;</p>

What are the care instructions?

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received your order in 3 business days from the date it was marked "delivered" please email at support@collarsandco.com.

<p>There are times that tracking shows delivered but it doesn&apos;t get dropped off until the next day or so. If you still haven&apos;t received your order in 3 business days from the date it was marked &quot;delivered&quot; please email at <a href="mailto:support@collarsandco.com" title="support@collarsandco.com" style=" text-decoration: underline;" id="isPasted">support@collarsandco.com</a>.</p>

Item is showing delivered, but I don’t see it?

Please email us as soon as possible to support@collarsandco.com and note in your subject that you need to edit your order before it ships. However, if you already received a shipping confirmation, it is too late to make any changes. You can easily ex

<p id="isPasted">Please email us as soon as possible to <a href="mailto:support@collarsandco.com" style=" text-decoration: underline;"><span style=" text-decoration: underline;">support@collarsandco.com</span></a> and note in your subject that you need to edit your order before it ships.</p><p>However, if you already received a shipping confirmation, it is too late to make any changes. You can easily exchange your item for the right size following this link - <a data-fr-linked="true" href="https://returns.collarsandco.com/#/">https://returns.collarsandco.com/#/</a>. Please have your order number available.&#xA0;</p>

I ordered the wrong size?

When an order ships, you will receive a shipping confirmation email or text with tracking information. Please click the link in your email or text communication to track your order. Typically, tracking can take up to 24 hours to update once the order

<p id="isPasted">When an order ships, you will receive a shipping confirmation email or text with tracking information. Please click the link in your email or text communication to track your order. Typically, tracking can take up to 24 hours to update once the order has been picked up by the mail carrier.</p><p data-start="61" data-end="398" id="isPasted">Please note: Standard shipping takes <strong data-start="102" data-end="123">5&#x2013;7 business days</strong>, and Express shipping takes <strong data-start="152" data-end="173">2&#x2013;4 business days</strong>. These time frames <strong data-start="193" data-end="226">exclude weekends and holidays</strong> and begin <strong data-start="237" data-end="268" data-is-only-node>once your order has shipped</strong>, not from the time the order is placed. Most orders are typically shipped within <strong data-start="350" data-end="371">1&#x2013;2 business days</strong> from the date of purchase.</p><p>*We are seeing some international orders being more delayed than usual getting through customs.&#xA0;</p><p>Thank for your patience!</p>

Where’s my order?

<div data-block="true" data-editor="4gk48" data-offset-key="16f4p-0-0" id="isPasted"><div data-offset-key="16f4p-0-0"><span data-offset-key="16f4p-0-0"><span data-text="true">Your store credit will be delivered to you via email in the form of an e-gift card.</span></span></div></div><div data-block="true" data-editor="4gk48" data-offset-key="fpd06-0-0"><div data-offset-key="fpd06-0-0"><span data-offset-key="fpd06-0-0"><span data-text="true">The gift card will have a code on it. &#xA0;Please enter in that code at checkout where the discount/gift card box is located and hit APPLY. &#xA0;Then your credit will be applied to your purchase.</span></span></div><p><br></p></div><p><img src="https://attachments.gorgias.help/DrQqY7XD957L4Wjv/hc/3dBwk7W5ya6NZ9mO/2025070116-0fa0dac7-da6d-4a05-abb5-199adb0d62ea-1ffa6f53-f374-49cf-9c51-eec8ad75e66f.png" style="width: 366px;" class="fr-fic fr-dib"></p><p><br></p>

How do I use my store credit?

Unfortunately, not. Our system only allows for one coupon to be used per purchase. Occasionally we will offer promos that allow for a discount code to be used in conjunction with the promo but typically, only one code or promo can be used on one orde

<p>Unfortunately, not. Our system only allows for one coupon to be used per purchase. Occasionally we will offer promos that allow for a discount code to be used in conjunction with the promo but typically, only one code or promo can be used on one order.&#xA0;</p>

Can I combine coupons?

<p>Our fabrics vary by product:</p><ul><li style="font-size: 16px;">The Apex Performance Shirt is made from 76% Nylon and 24% Spandex</li><li style="font-size: 16px;">Our original line of Dress Collar Polo shirts use a performance poly similar to modern golf shirts, featuring 4-way stretch, lightweight softness, and a firm collar</li><li style="font-size: 16px;">Our Featherweight Collection is a 92% Poly, 8% Spandex, featuring 6- way stretch</li><li style="font-size: 16px;">Our knits are a Cotton and Modal blend</li><li style="font-size: 16px;">Our Maranello line is made from a 55% Tencil blend, 20% Tencel, 20% Cotton and 5% Nylon.</li><li style="font-size: 16px;">Our Bellagio collection is made of 100% Australian Merino Wool.</li><li style="font-size: 16px;">Our Toscano collection is 60% Cotton and 40% Linen&#xA0;</li><li style="font-size: 16px;">Our Pullovers are a blend of 84% DriRelease Poly, 11% Lyocell, and 5% Spandex</li><li style="font-size: 16px;">Our sweaters vary by style but are typically cashmere, wool, and/or cotton</li><li style="font-size: 16px;"><div data-offset-key="3o36g-0-0"><span data-offset-key="3o36g-0-0">Our Apex Pants are 98% Cotton with 2% Spandex blend for a luxury cotton feel with comfortable stretch.</span></div></li><li style="font-size: 16px;"><div data-offset-key="1mcq1-0-0"><span data-offset-key="1mcq1-0-0">Our Velocity Pull-on Performance Pant are made of 62% Nylon, 32% Rayon, 6% Spandex</span></div></li><li style="font-size: 16px;"><div data-offset-key="200in-0-0"><span data-offset-key="200in-0-0">Our CEO Chino Pants are made from 98% Cotton and 2% Spandex blend</span></div></li></ul>

What is the fabric?

The Apex Performance Shirt is crafted with 76% Nylon and 24% Spandex, offering a stretchy, lightweight, and breathable fabric—perfect for active wear. The Quattro Flex, on the other hand, is made of Performance Polyester with features like 4-way stre

<p>The Apex Performance Shirt is crafted with 76% Nylon and 24% Spandex, offering a stretchy, lightweight, and breathable fabric&#x2014;perfect for active wear. The Quattro Flex, on the other hand, is made of Performance Polyester with features like 4-way stretch, wrinkle resistance, and moisture-wicking. It also includes a firm semi-spread dress collar and built-in wrap-around collar stays, making it versatile for both casual and office settings.&#xA0;</p>

What's the difference between the Apex Performance Shirt and the Quattro Flex (the Quattro)

Unfortunately, we do not have a dedicated phone line and communicate through email.

<p>Unfortunately, we do not have a dedicated phone line and communicate through email.</p>

Do you provide phone assistance?

We offer a military discount code to thank you for your service. Use the code THANKS20 for 20% off your order.

<p>We offer a military discount code to thank you for your service. Use the code THANKS20 for 20% off your order.</p>

Do you offer a military discount code?

The Original Fit is a tailored, tapered cut for a sleek and modern look. The Relaxed Fit, also known as the Classic Fit, is a box cut that’s 2 inches wider across the chest and stomach, offering more room. If you prefer the Relaxed Fit but like a snu

<div data-block="true" data-editor="dsbhd" data-offset-key="4inag-0-0" id="isPasted"><div data-offset-key="4inag-0-0"><span data-offset-key="4inag-0-0"><span data-text="true">The Original Fit is a tailored, tapered cut for a sleek and modern look. The Relaxed Fit, also known as the Classic Fit, is a box cut that&#x2019;s 2 inches wider across the chest and stomach, offering more room. If you prefer the Relaxed Fit but like a snugger feel, we suggest sizing down.</span></span></div></div><div data-block="true" data-editor="dsbhd" data-offset-key="2ho6p-0-0"><br></div>

What's the difference between the Relaxed/Classic fit and the Original fit?

When you are issued store credit,  your store credit will be delivered to you via email in the form of an e-gift card. The gift card will have a code on it.  Please enter in that code at checkout where the discount/gift card box is located and hit AP

<p>When you are issued store credit, &#xA0;your store credit will be delivered to you via email in the form of an e-gift card.</p><p>The gift card will have a code on it. &#xA0;Please enter in that code at checkout where the discount/gift card box is located and hit APPLY. &#xA0;Then your credit will be applied to your purchase.</p><div data-block="true" data-editor="eudc0" data-offset-key="7dnjb-0-0"><div data-offset-key="7dnjb-0-0"><br></div></div><div data-block="true" data-editor="eudc0" data-offset-key="258np-0-0"><br></div>

How do I apply my store credit?

The following polos are noted on our website as "slim-fit":Semi-Spread Collar Polo Scottsdale Navy Spheres – Collars & Co. (collarsandco.com)Semi-Spread Collar Polo Charleston Orange and Blue Gingham – Collars & Co. (collarsandco.com)Semi-Spread Coll

<div data-block="true" data-editor="ceic5" data-offset-key="8mu7h-0-0" id="isPasted"><div data-offset-key="8mu7h-0-0"><span data-offset-key="8mu7h-0-0"><span data-text="true">The following polos are noted on our website as &quot;slim-fit&quot;:</span></span></div></div><div data-block="true" data-editor="ceic5" data-offset-key="eak3h-0-0"><div data-offset-key="eak3h-0-0"><span data-offset-key="eak3h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="ceic5" data-offset-key="86hdn-0-0"><div data-offset-key="86hdn-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-scottsdale-navy-spheres?variant=44176521953494" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="86hdn-0-0"><span data-text="true">Semi-Spread Collar Polo Scottsdale Navy Spheres &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="2e6ia-0-0"><div data-offset-key="2e6ia-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-charleston-orange-and-blue-gingham?variant=44092793684182" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="2e6ia-0-0"><span data-text="true">Semi-Spread Collar Polo Charleston Orange and Blue Gingham &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="fid26-0-0"><div data-offset-key="fid26-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-vantage-black?variant=44178534662358" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="fid26-0-0"><span data-text="true">Semi-Spread Collar Polo Vantage Black &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="3mldp-0-0"><div data-offset-key="3mldp-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-savannah-blue-gingham?variant=43770357154006" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3mldp-0-0"><span data-text="true">Semi-Spread Collar Polo Savannah Blue Gingham &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="32dg9-0-0"><div data-offset-key="32dg9-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-bradford?variant=44214503473366" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="32dg9-0-0"><span data-text="true">The Bradford Semi-Spread Collar Polo &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="9ptvt-0-0"><div data-offset-key="9ptvt-0-0"><a href="https://collarsandco.com/products/semi-spread-collar-polo-vantage-blue?_pos=1&amp;_sid=1a25d1884&amp;_ss=r&amp;variant=44066630238422" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9ptvt-0-0"><span data-text="true">Semi-Spread Collar Polo Vantage Blue &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="3stq1-0-0"><div data-offset-key="3stq1-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-pienza-blue-windowpane?variant=44133114249430" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3stq1-0-0"><span data-text="true">Semi-Spread Collar Polo Pienza Blue Windowpane &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="2o5bv-0-0"><div data-offset-key="2o5bv-0-0"><a href="https://collarsandco.com/collections/semi-spread-collar-polos/products/semi-spread-collar-polo-napa-purple-multicolor-gingham?variant=44092885074134" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="2o5bv-0-0"><span data-text="true">Semi-Spread Collar Polo Napa Purple Multicolor Gingham &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div><div data-block="true" data-editor="ceic5" data-offset-key="d2mn9-0-0"><div data-offset-key="d2mn9-0-0"><a href="https://collarsandco.com/products/semi-spread-collar-polo-westchester-grey-and-blue-check?variant=44422478201046" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="d2mn9-0-0"><span data-text="true">Semi-Spread Collar Polo Westchester Grey and Blue Check &#x2013; Collars &amp; Co. (collarsandco.com)</span></span></a></div></div>

Which of your polos are slim fit?

We have a retail location in Chicago, IL, Boca Raton, FL and King of Prussia Mall, PA at this time. See all our stores here: https://collarsandco.com/pages/stores

<p>We have a retail location in Chicago, IL, Boca Raton, FL and King of Prussia Mall, PA at this time. &#xA0;</p><p>See all our stores here:&#xA0;<a data-fr-linked="true" href="https://collarsandco.com/pages/stores" id="isPasted">https://collarsandco.com/pages/stores</a></p>

Do you have Retail Locations?

Please send your return back to the address below with a note that reads "return - order #______" and we will get that processed for you! Please send us the return tracking info so we can confirm it's in transit back to us. If you do, we will proceed

<div data-block="true" data-editor="n2r6" data-offset-key="c7oc7-0-0" id="isPasted"><div data-offset-key="c7oc7-0-0"><span data-offset-key="c7oc7-0-0"><span data-text="true">Please send your return back to the address below with a note that reads&#xA0;<strong>&quot;return - order #______</strong>&quot; and we will get that processed for you!&#xA0;<br><br>Please send us the return tracking info so we can confirm it&apos;s in transit back to us. If you do, we will proceed with the refund process prior to receiving your returned items</span></span></div></div><div data-block="true" data-editor="n2r6" data-offset-key="6va2q-0-0"><div data-offset-key="6va2q-0-0"><span data-offset-key="6va2q-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="n2r6" data-offset-key="t6vv-0-0"><div data-offset-key="t6vv-0-0"><span data-offset-key="t6vv-0-0"><span data-text="true">Send to:</span></span></div></div><div data-block="true" data-editor="n2r6" data-offset-key="d0117-0-0"><div data-offset-key="d0117-0-0"><span data-offset-key="d0117-0-0"><span data-text="true">Collars &amp; Co</span></span></div></div><div data-block="true" data-editor="n2r6" data-offset-key="9g852-0-0"><div data-offset-key="9g852-0-0"><span data-offset-key="9g852-0-0"><span data-text="true">18620-C Woodfield Road</span></span></div></div><div data-block="true" data-editor="n2r6" data-offset-key="3co34-0-0"><div data-offset-key="3co34-0-0"><span data-offset-key="3co34-0-0"><span data-text="true">Gaithersburg, MD 20879</span></span></div></div>